Privacy Policy

Last updated: 5/22/2018

Hi5bikes is part of Tarmin Oy, we follow Tarmin Oy’s data protection policies in our operations.

  1. We care about privacy

Tarmin Oy is responsible for all personal information you provide to us. It is important for Tarmin Oy that our customers feel safe when visiting our website. Privacy is an essential issue and we pay attention to it in all our business processes.

We must collect and process your personal information in order to use our services. This Privacy Policy describes how we process, store and use personal information.

  1. Tarmin Oy is the registrar

Tarmin Oy acts as the registrar of the personal data provided on our website. When processing your personal data, Tarmin Oy complies with the applicable data protection legislation.

As a registrar, Tarmin Oy is responsible for all personal information that you give us or that we collect or receive when you shop with us, subscribe to our online store, subscribe to a newsletter, or do business with our bicycle service customer, in which case you will receive a personal Service Pocket account.

Tarmin Oy / Hi5bikes

Business ID 0202400-6, Puusepänkatu 11, 00880 Helsinki, tel. +358 400 970 816, [email protected]

CEO and competent representative: Tarmo Minkkinen

  1. What information do we collect?

The information we may collect directly from you includes name, address, email address, telephone number, payment information, comments related to orders, and, if payment is made by invoice, personal identification number. Read more in the next section 4.

  1. For what purposes do we process personal data?

Consent processing

By providing your personal information when purchasing consumer goods or services from us, requesting information from us or inquiring about products or services, you also agree that Tarmin Oy will process your personal information in accordance with this personal data protection policy.

You can withdraw your consent at any time by contacting Tarmin Oy. Tarmin Oy will then no longer process your personal data for the purposes for which you have given your consent. Read more in section 8 below.

Processing to meet commitments

Tarmin Oy uses your personal information to fulfill the commitments we have given and to ensure good service. The purpose of using the information may then be to deliver the products you have ordered, to notify you of the delivery of the package via SMS or to verify your credit information (for this purpose, we may also store information on late payments). If there are any problems with the delivery of the products you have ordered, we will use your information to contact you.

Processing for purposes related to our legitimate interests

Your information will also be stored and used for information and marketing purposes when you subscribe to the newsletter. Read more in section 8 below.

If you are a representative of a Tarmin Oy customer company, Tarmin Oy processes your personal information so that we can fulfill our commitment to the customer and provide good service. The purpose of data processing can then be, for example, the delivery of products to the customer, the notification of the delivery of a package by text message or the pick-up notification of a serviced device. If there are any problems with the delivery of the products to the customer, we will use the information to contact the customer.

  1. How do we use personal information?

For the purpose of collecting personal information, your information may be recorded and stored (stored), used and transferred to our partners or subcontractors as described below.

When you visit a website owned by Tarmin Oy, we may automatically collect information about you through cookies and other web analytics tools, such as Google Analytics, in order to improve the user experience of the website. The information collected automatically includes the settings and the choices you have made in the online store of Tarmin Oy or the website.

Your personal data is primarily stored in Finland and the EEA. Information about your visit to our site is also transmitted, for example, through Google Analytics to Google in the United States for the purpose of collecting online statistics. See the section on cookies above for more information. Your information will only be kept for as long as is necessary to perform our services (for example, to comply with our agreement or to provide a newsletter) or for as long as required by law.

  1. To whom do we transfer personal information?

We may transfer your personal data to our business partners who process the data on behalf of Tarmin Oy for the purposes described in this personal data protection policy and who may thus have temporary access to the personal data. A written agreement is always made with the processor of personal data, which guarantees that the data will be processed in accordance with Tarmin Oy’s instructions. We also require that our business partners have appropriate security measures in place