Frequently asked questions

1. Warranty?

Of course, all products purchased from Hi5Bikes have a manufacturer’s warranty. The length of the warranty depends on the manufacturer. The warranty covers manufacturing defects. The warranty does not cover damage caused by negligence of the product. Hi5Bikes handles warranty issues, but the manufacturer of the product is ultimately responsible for whether the damage is covered by the warranty. We only deal with warranty issues for products purchased from us. The best way to get things started is to send us an email.

2. Is Hi5Bikes just an online store?

In addition to the online store, we have a store in Puusepänkatu 11 in Herttoniemi, Helsinki

3. Are in stock products available also in Hi5Bikes Herttoniemi?

Yes. All the products in stock are available in store as well.

4. Do you service bikes?

Huollamme pyörät mummomankelista täysjoustoihin.

5. Are you open on weekends?

Yes. Our Herttoniemi store isalso open on Saturdays 10-15.

6. Do you service forks and shocks?

We do shock- and fork service in cooperation with Fillariosa. 

Shocks and forks are delivered to Fillariosa directly from the Herttoniemi store.

7. Do you offer finance or part payment?

We offer Resurs Bank financing for bikes and components.

Click here for more details.

8. What is the postage cost?

In Finland: all packages are sent with 7€ postage cost. If the total price of your order exceeds 150€, you will receive your order free of postage cost. All pick ups are free of cost.

In EU, postage cost varies between 12-25€ depending on country. When you have products on cart, you can choose desired delivery country and this will change postage cost automatically.

9. I tried to call, and no answer?

The phone is answered whenever one of the sellers is available. If you didn’t catch us on the first try, try again in a moment. The best time to call is in the middle of the day.

10. I sent you an email, and no answer?

We receive several dozen emails daily and go through them in chronological order. During busy times, email goes a little slower, but we will sure answer your mail!

11. Privacy policy

Privacy policy can be checked below.

Click here for Privacy policy page